Questions
Straight answers.
The questions people ask before they buy copy from someone they haven't met.
Buying
Do I have to talk to someone before I buy?
No. Add a package to the cart and check out. We email within 1 business day to confirm kickoff. A call is optional.
How do I know which package I need?
Each service page says who it's for and what's included. If you're unsure, the copy audit ($600) tells you what to fix first, or send a brief and ask.
What if my project doesn't match a package?
Send a brief through the Start a project form. We reply within 1 business day with a scope and a price, before any work.
Do you work with agencies and designers?
Yes. The retainer is built for steady work, and the Process page covers turnaround and revisions. Tell us you're an agency in the brief and we'll work to your template.
Who will write my copy?
A writer on our studio team drafts it, and a second pass edits it. We don't name individual writers on the site.
Process
When does the clock start?
At kickoff, confirmed by email within 1 business day of your order. Priority start (+$350) begins work within 2 business days.
What do you need from me?
A short brief, links to your site and competitors, and any existing copy. The Process page has the full list.
Do you use AI?
The copy is written by people and edited in a second pass. We use ordinary software for research, spelling and formatting. We don't hand you machine-generated drafts.
What do I get at the end?
Final files in Google Docs and plain text, organized as described on your package.
Do you write in languages other than English?
No. We write in US English only.
Revisions
How many revisions are included?
Two rounds on most packages. Product descriptions and blog articles get one. The copy audit doesn't include revisions.
What counts as a round?
One set of consolidated comments from you, and our changes in response. Changes of direction after a draft is approved are a new scope.
What if I need a third round?
We say so first and tell you why. If it is polish, we usually do it. If it is a change of direction, we price it.
What if I don't like it?
Tell us what isn't working. We fix it within your included rounds. See the refund policy for what happens if we can't.
Ownership
Do I own the copy?
Yes, once payment is complete. You can use, edit and publish it anywhere.
Will you reuse it?
No. We don't reuse, resell or publish your copy, or name you as a client, without asking first.
Will you sign an NDA?
Yes, on request. Email support@simplecopytools.com before you send sensitive material.
Can I put it through plagiarism or AI checkers?
Go ahead. We write original copy. No checker is perfect, so if a tool flags something, send us the report and we'll look.
Payment
How do I pay?
By card at checkout. Prices are in US dollars. Monthly items are billed monthly.
Is checkout live?
At the moment the checkout runs in test mode: no real payment is taken, and card details never leave your browser. We email you to confirm the order and arrange payment before kickoff.
Do you add tax?
Sales tax is shown at checkout where it applies.
Can I get an invoice?
Yes. Email support@simplecopytools.com with your order reference.
What is your refund policy?
Free cancellation up to 24 hours before kickoff. After that, the refund depends on how far the work has gone. See the refund policy.
Didn't find it?
Email support@simplecopytools.com and we'll answer within 1 business day.